Refund policy

AUREA RETURN & REFUND POLICY

We have a 14-day return policy. You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and unwashed, with all original tags attached and in its original packaging. Items with stains, odors, signs of wear, washing, alterations, or damage caused after delivery will not be accepted. You’ll also need the receipt or proof of purchase.

To start a return, contact us at aureaactive10@gmail.com. If your return is accepted, we will provide you with return instructions and the address where your package must be sent. Items returned without first requesting and receiving return authorization will not be accepted.

Damages and Order Issues

Please inspect your order when you receive it. Contact us promptly if your item is defective, damaged, or if you received the wrong item so we can review the issue and make it right.

Non-Returnable Items

For hygiene reasons, certain intimate or shapewear products may not be eligible for return once opened, tried on, worn, or removed from their original protective packaging. Any product identified as final sale at the time of purchase is also not eligible for return, except where required by applicable law.

Exchanges

If you need a different size or color, please contact us. Exchanges are subject to product availability. The item must meet the same eligibility requirements described in this policy.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days as required by applicable law. The item must be returned in the same condition in which it was received, unworn or unused, with tags and in its original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

AUREA provides a free prepaid return shipping label by email for approved returns. No restocking fees apply. Approved refunds are processed within 7 days after we receive and inspect the returned item. Additional bank processing time may apply.

If you have questions about a return or refund, contact us at aureaactive10@gmail.com.